Generative AI for Traders @ Citi 🧠✨
Problem
- Traders spent 4+ hrs/day on manual reports → low trust, high churn
- Duplicate tasks across teams → 15% wasted engineering time
Action
- Spearheaded Agentic AI integration with RICE prioritization
- Defined product vision + multi-year roadmap through stakeholder discovery
- Streamlined onboarding via seamless API integrations (BBG, SimfiCITI, MARS, ONEBANK)
- Drove cross-functional collaboration with engineering, compliance, client teams
Results → 10% efficiency gain
- ✅ 30% ↑ client satisfaction (CSAT)
- ✅ 70% faster report creation
- ✅ 10% ↑ development velocity
- ✅ 10% cost savings on TPS project
- ✅ Eliminated duplicate tasks using Agentic AI
- 🚀 Accelerated time-to-market by 10%
Alert Monitoring @ Paymentus 🚨💰
Problem
- 100+ SLA breaches yearly → $1M+ penalties
- Legacy physical servers → downtime + scalability hell
- Manual processes → slow ember processing
Action
- Launched real-time AWS monitor + JPMCorgan to Braintree gateway migration
- Integrated APISupport higher transaction volume + modernize revenue streams
- Boosted sprint completion 25% with refined Agile practices
- Delivered full migration project ahead of schedule + in time for IPO launch
Results → $1M saved annually
- ✅ 95% ↓ SLA breaches (100→5)
- ✅ $1M+ penalties avoided
- ✅ Zero downtime migration
- ✅ IPO-ready platform
- ✅ 50% faster ember processing
- 🚀 Enhanced performance + stability
Banking License @ SA Post Office 🔒🏦✅
Problem
- 85% audit violations blocking full banking license
- Outdated risk management + KYC/AML gaps
- Operational risk through the roof
Action
- Designed risk management framework for SA Reserve Bank compliance
- Implemented KYC/AML controls + enterprise risk framework
- Led zero-downtime digital migration of retail banking systems
- Developed seamless omnichannel integration (online banking, mobile apps, ATMs)
Results → License granted in 6 months
- ✅ 85% violations fixed in 3 months
- ✅ Full banking license unlocked
- ✅ Operational risk ↓15%
- ✅ Zero-downtime migration
- ✅ 20% ↑ customer engagement
- 🏆 Enabled banking suite for 21 banks in 13 countries
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