Citibank
Product Manager • Feb 2022 – Present
Led Generative AI adoption for traders and account managers, delivering personalized insights and automated content. Owned end-to-end overhaul of fixed-income trading platform (TPS) with bulk trades, mortgages, multi-currency support, and real-time compliance.
Key outcomes
- Boosted client satisfaction 30% and slashed report creation time 70%.
- Reduced support tickets by 35% through improved onboarding and targeted fixes.
- Delivered API integrations (BBG, SIMPICITI, MARS, ONEBOOK) cutting processing time by 30%.
- Accelerated development velocity 10% with strategic backlog prioritization — grew backlog 20%.
- Eliminated manual errors using Agentic AI, improving accuracy 10% org-wide.
- Delivered 95% on-time, under-budget migration with 10% cost savings through resource optimization.
Regions:
CAPCO
Product Owner • Aug 2021 – Feb 2022
Defined and secured executive sign-off on 6-month, 1-year, and 3-year roadmaps for capital markets and insurance clients. Drove Agile transformations and data-informed decisions using conversion, retention, and time-to-value metrics.
Key outcomes
- Aligned cross-functional teams via tailored Agile/Waterfall kickoffs and task matrices.
- Introduced conversion / retention metrics and tracked time-to-value for pilots.
- Accelerated delivery with client onboarding frameworks and daily stand-ups.
Clients:
Paymentus
Product Owner & Scrum Master • Jan 2020 – Aug 2021
Launched payment alerts + missing-files monitoring product and led cloud migration to AWS. Managed JPMorgan → Braintree gateway upgrade and embedded AI chatbot for instant support.
Key outcomes
- Saved $1M annually by cutting SLA breaches 95% (100 → 5 per year) within 8 months via alert monitoring.
- Boosted sprint completion 25% and cross-team collaboration 50% via shared goals.
- Delivered full migration ahead of schedule with zero downtime — IPO-ready.
- Modernized revenue streams with higher transaction volume support.
Clients:
3500+ utility providers (North & South America)
Dealer-FX Group
Scrum Master• Apr 2018 - Jan 2020
Facilitated high-velocity Agile ceremonies across product, portfolio, and delivery teams. Optimized stand-ups, retros, and backlog grooming for consistent sprint success.
Key outcomes
- Cut daily stand-up time 40% with laser-focused facilitation.
- Achieved 90% sprint-goal accomplishment rate through iterative improvements.
- Increased sprint review attendance 25% by linking dev progress to stakeholder expectations.
- Reduced delivery friction via joint problem-solving forums.
Clients:
In2IT Technologies, South Africa
Project Manager• Jul 2016 - Nov 2017
Transformed SA Post Office compliance posture and deployed enterprise risk framework for SA Reserve Bank. Led zero-downtime digital migration and omnichannel integration (online, mobile, ATM).
Key outcomes
- Resolved 85% audit violations in 3 months for SA Post — secured full banking license in 6 months.
- Reduced operational risk 15% with real-time visibility dashboards.
- Boosted digital engagement 20% and satisfaction 15% via seamless UX.
- Ensured uninterrupted service during retail banking system migration.
Clients:
Wipro Technologies (Contract through Nichepro Tech.)
Senior Software Engineer• Jul 2015 - May 2016
Delivered 95% first-call resolution for AMLAK (UAE) retail/corporate banking clients. Built automation scripts and internal knowledge base while leading remote support team.
Key outcomes
- Achieved 80% remote issue resolution — minimized on-site visits globally.
- Cut manual workload 15% via scripting, freeing capacity for strategic work.
- Rapid root-cause diagnosis reduced downtime and ensured continuity.
- Scaled support processes for multi-region operations.
Clients:
Oracle
Staff Consultant• Sep 2011 - May 2015
Designed digital banking roadmaps and customer-journey mapping for 21 banks across 13 countries. Advised on branch optimization and digital channel shifts while rolling out Oracle Retail & Corporate Banking suite.
Key outcomes
- Drove 40% surge in mobile usage and 25% rise in online account openings.
- Reduced complaints 20% and lifted NPS 25% via process redesign.
- Achieved 15% operational cost savings 💰 through branch-network optimization.
- Scaled suite to 21 banks with consistent high satisfaction.
Clients:
Certifications
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